Luminar 4 problem

Fotoredigereingsprogrammet Luminar 4 på min 27” iMac gik pludselig i udu. Det ville ikke starte op. Hver gang den var færdig med at indlæse programmet “væltede” det med en fejlmelding i skærmen. 

Jeg kontaktede Skylum, som har udviklet programmet, for at høre hvad jeg skulle gøre, og indenfor ganske få timer fik jeg følgende svar, som iøvrigt løste problemet:

 

Hi Karl,

Thank you for reaching out. We will do our best to help you.

Let's try the following solutions:

• 1. Make sure Luminar is closed.
• 2. Locate your Luminar 4 Catalog folder. The default location is %username%\Pictures\. If you specified a custom location for your catalog, search your custom location.
• 3. Rename the Luminar 4 Catalog folder as well as Luminar 4 Catalog.luminar file inside this folder. Choose any name you like. 
• 4. Start Luminar. Click File > Catalog > Open > navigate inside the folder you renamed in Step 3 > double-click Luminar 4 Catalog.luminar file you've renamed in Step 2.

Here is the video tutorial that may also be helpful.

If the 4 steps above don't help:

• 1. Make sure Luminar is closed.
• 2. Locate your Luminar 4 Catalog folder. The default location is %username%\Pictures\. If you specified a custom location for your catalog, search your custom location.
• 3. Rename the Luminar 4 Catalog folder as well as Luminar 4 Catalog.luminar file inside this folder. Choose any name you like.
• 4. Open Finder.
• 5. Navigate to Applications > Utilities.
• 6. Launch Terminal.
• 7. Paste the following string into the Terminal window: defaults delete com.skylum.luminar4
• 8. Press Enter on your keyboard.
• 9. Close Terminal.
• 10. Launch Luminar. Go through the initial setup. Leave the location of the catalog at the default (in Pictures folder).
  
  

Here is the video tutorial that may also be helpful.

Please, let us know how it goes. Look forward to hearing from you.